App Support - Historycentral

Frequently Asked Questions

How do I restore a previous purchase?
Open the app, go to Settings (or tap the upgrade/paywall screen), and tap "Restore Purchase." This will restore any previous in-app purchases linked to your Apple ID.
The app is not downloading or updating.
Make sure you have a stable internet connection and enough storage space on your device. Try restarting your device, then open the App Store and check for updates. If the issue persists, try signing out of the App Store and signing back in.
I purchased the premium upgrade but features are still locked.
Try tapping "Restore Purchase" in the app's settings or paywall screen. If that doesn't work, make sure you are signed in with the same Apple ID used for the original purchase. Contact us below if the issue continues.
The app crashes or freezes.
Please make sure you are running the latest version of the app and that your device's operating system is up to date. If the problem persists, try deleting and reinstalling the app. Your purchases can always be restored.
Can I use the app on multiple devices?
Yes. All our apps and in-app purchases are linked to your Apple ID. Install the app on any device signed in with the same Apple ID and restore your purchase.
How do I request a refund?
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.

Troubleshooting Tips

Tip: Most issues can be resolved by updating to the latest version of the app from the App Store and restarting your device.

Tip: If an in-app purchase isn't working, make sure "In-App Purchases" is enabled in your device's Screen Time settings (Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases).

Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

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